Caribe Fantasy Return and Refund Policy
Thank you for shopping at Caribe Fantasy. We are committed to ensuring your satisfaction with our products. Please review our return and refund policy below:
Returns:
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Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Initiating a Return: To initiate a return, please contact our customer service team at caribefantasy1@gmail.com with your order number and details about the product you would like to return. We will guide you through the return process.
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Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Refund Timeframe: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
Refunds:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at caribefantasy1@gmail.com. We will replace the item or provide a full refund, including return shipping costs.
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Non-Refundable Items: Some items are non-refundable, including gift cards, downloadable software products, and perishable goods.
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Late or Missing Refunds: If you haven’t received a refund within the specified timeframe, please check your bank account first. If the refund is not visible, contact your credit card company or bank, as it may take some processing time before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at caribefantasy1@gmail.com.
Contact Information: If you have any questions about our return and refund policy, please contact our customer service team at caribefantasy1@gmail.com.
Thank you for choosing Caribe Fantasy!
